Emergency Contacts Sheet

Landlord Handbook
www.landlordhandbook.co.uk
Template
Ref: LH-TM-ECS-001
Last updated: 1 July 2026
Printed: 8 October 2026

Emergency Contacts Sheet

Record all contractor, emergency service and utility contact details for each property — for you and your tenant

Landlord Handbook
Updated 1 July 2026
England & Wales
Annual Access

Complete One Sheet Per Property

Keep a completed copy for each property. Provide a copy to your tenant at the start of the tenancy as part of the welcome pack. Update it whenever contact details change and re-issue to your tenant.

Property Details

  • Property address: [Full address]
  • Property reference: [Your internal reference]
  • Date last updated: [Date]

Landlord and Agent

  • Landlord name: [Name]
  • Landlord phone: [Number]
  • Landlord email: [Email]
  • Landlord address: [Address for service of notices]
  • Letting agent: [Name]
  • Agent phone: [Number]
  • Agent emergency out-of-hours: [Number]
  • Property manager: [Name and direct contact]

Emergency Services

  • Police (non-emergency): 101
  • Gas emergency (National Gas): 0800 111 999
  • Electricity emergency (local DNO): [Number — find at energynetworks.org]
  • Water emergency (local water company): [Number]
  • Nearest A&E hospital: [Name and address]

Contractors

Record your preferred contractors for this property. Ensure all tradespeople hold appropriate qualifications and insurance.

  • Gas Safe engineer: [Name] — [Phone] — Gas Safe No: [Number]
  • Electrician: [Name] — [Phone] — NICEIC/NAPIT No: [Number]
  • Plumber: [Name] — [Phone]
  • Locksmith: [Name] — [Phone]
  • Roofer: [Name] — [Phone]
  • General maintenance: [Name] — [Phone]
  • Pest control: [Name] — [Phone]
  • Glazier: [Name] — [Phone]

Utilities

  • Gas supplier: [Name] — Account No: [Number] — Phone: [Number]
  • Electricity supplier: [Name] — Account No: [Number] — Phone: [Number]
  • Water supplier: [Name] — Account No: [Number] — Phone: [Number]
  • Broadband provider: [Name] — Account No: [Number] — Phone: [Number]

Property Locations

  • Gas meter location: [Description]
  • Electricity meter location: [Description]
  • Water meter location: [Description]
  • Stopcock location: [Description]
  • Fuse box / consumer unit location: [Description]
  • Boiler location: [Description]

Insurance

  • Buildings insurance: [Insurer] — Policy No: [Number] — Claims: [Phone]
  • Contents insurance: [Insurer] — Policy No: [Number] — Claims: [Phone]
  • Rent guarantee insurance: [Insurer] — Policy No: [Number] — Claims: [Phone]

Related Resources

Disclaimer

Guidance only. Landlord Handbook provides practical information to help landlords understand their responsibilities. It is not legal or financial advice. Always check the latest GOV.UK guidance and seek professional advice where appropriate.

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