Privacy Policy

1. Who We Are

Landlord Handbook ("we", "us", "our") operates the website www.landlordhandbook.co.uk and the associated subscription service. We are the data controller for the personal information we collect through this website.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What Data We Collect

We may collect and process the following categories of personal data:

• Account information: Your email address and subscription tier when you create an account or subscribe.
• Payment information: Payment is processed securely by Stripe. We do not store your full card details — only a Stripe customer reference.
• Usage data: Pages visited, documents downloaded, toolkits accessed, and search queries — used to improve the service.
• Chat data: Messages submitted to the Ask Landlord AI AI assistant. These are processed by Anthropic's API and are not stored permanently by us.
• Technical data: IP address, browser type, device type, and referring URL — collected automatically via server logs and analytics.
• Cookie data: See Section 7 below.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage your subscription and account
• To process payments via Stripe
• To deliver the content, documents, and tools you request
• To operate the Ask Landlord AI AI assistant
• To send you service-related emails (e.g. subscription confirmations)
• To improve the website and user experience
• To comply with our legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contract: Processing necessary to fulfil your subscription and provide the service.
• Legitimate interests: Improving the service, preventing fraud, and maintaining security.
• Legal obligation: Where we are required to process data to comply with UK law.
• Consent: For non-essential cookies and marketing communications, where you have given explicit consent.

5. Who We Share Your Data With

We do not sell your personal data. We may share it with the following third parties only where necessary:

• Stripe: For payment processing. Stripe's privacy policy is available at stripe.com/gb/privacy.
• Anthropic: For AI chat processing. Messages sent to Ask Landlord AI are processed via Anthropic's API in accordance with their usage policies.
• Hosting and infrastructure providers: Our website is hosted on secure cloud infrastructure. Providers are bound by data processing agreements.
• Legal authorities: Where required by law or court order.

6. Data Retention

We retain your personal data for as long as necessary to:

• Maintain your active subscription and account
• Comply with legal and regulatory obligations (typically 6 years for financial records)
• Resolve disputes and enforce our agreements

When you cancel your subscription, we will retain your account data for up to 12 months before deletion, unless you request earlier erasure.

7. Cookies

We use the following types of cookies:

• Essential cookies: Required for the website to function (e.g. session management, security). These cannot be disabled.
• Analytics cookies: Used to understand how visitors use the site. Only set with your consent.
• Preference cookies: Remember your settings and choices.

You can manage your cookie preferences at any time via the cookie banner displayed when you first visit the site.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you.
• Right to rectification: Ask us to correct inaccurate data.
• Right to erasure: Request deletion of your data ("right to be forgotten"), subject to legal obligations.
• Right to restrict processing: Ask us to limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Rights related to automated decision-making: We do not make automated decisions with legal or significant effects based on your data.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, please contact us at:
Email: [email protected]
Website: www.landlordhandbook.co.uk