Welcome Message

Dear [Tenant Name(s)],

Welcome to [Property Address]. I hope you will be very happy here. This pack contains everything you need to know about the property — please keep it somewhere accessible for future reference.

My contact details are below. Please do not hesitate to get in touch if you have any questions or need to report a repair.

• Landlord name: [Name]
• Phone: [Number]
• Email: [Email]
• Address for correspondence: [Address]
• Preferred contact method: [e.g. email for non-urgent matters, phone for emergencies]
• Out-of-hours emergency contact: [Name and number]

Property Information

• Property address: [Full address]
• Keys: [Number of sets provided] — [Where spare set is held]
• Parking: [Arrangements and any restrictions]
• Bin collection: [Days and recycling information]
• Post: [Any relevant information about post or deliveries]

Meters and Utilities

• Gas meter location: [Description]
• Electricity meter location: [Description]
• Water meter location: [Description]
• Stopcock location: [Description — how to turn off the water supply]
• Fuse box / consumer unit location: [Description]
• Gas supplier: [Name and phone]
• Electricity supplier: [Name and phone]
• Water supplier: [Name and phone]

Heating and Hot Water

• Boiler make and model: [Details]
• How to operate the boiler: [Brief instructions or reference to manual]
• Thermostat location and operation: [Description]
• Programmer / timer: [How to set heating and hot water schedules]
• Boiler pressure: [Normal operating pressure and how to repressurise if needed]
• Boiler manual location: [Where to find it]

Appliances

• Washing machine: [Make, model, brief notes, manual location]
• Dishwasher: [Make, model, brief notes, manual location]
• Oven and hob: [Make, model, brief notes, manual location]
• Fridge / freezer: [Make, model, brief notes]
• Extractor fans: [Location and operation]
• Other appliances: [List any others provided]

Ventilation and Condensation

Good ventilation prevents condensation and mould. Please follow these guidelines:

• Open trickle vents on windows daily, especially in bedrooms and bathrooms
• Use extractor fans when cooking, showering or bathing
• Dry clothes outdoors or in a well-ventilated room — not on radiators
• Keep a small gap between furniture and external walls
• Report any signs of damp or mould promptly

Reporting Repairs

• Report all repairs by [email / phone / written notice] to [contact details]
• For emergencies (gas leak, flooding, no heating in winter), call [emergency number] immediately
• For gas emergencies, call National Gas on 0800 111 999 and leave the property
• Do not attempt to carry out repairs yourself without written permission

House Rules

• Smoking: [Policy — e.g. no smoking inside the property]
• Pets: [Policy — e.g. no pets without written permission]
• Noise: [Expectations — e.g. no loud noise after 11pm]
• Alterations: No alterations to the property without written permission
• Subletting: Not permitted without written permission
• Garden: [Maintenance responsibilities]

Useful Local Information

• Nearest GP surgery: [Name and address]
• Nearest hospital / A&E: [Name and address]
• Local council: [Name and website]
• Nearest supermarket: [Name and distance]
• Public transport: [Nearest bus stop / train station]

Related Resources

• Emergency Contacts Sheet — include with this pack
• Move-In Checklist — confirm the pack has been provided
• First 90 Day Planner — manage the first three months